Lingfield Surgery

Thank you for your positive feedback.In the next couple of months we will be notifying patients who their registered doctor is, saying that this does not prevent you seeing any available doctor you wish.

Thank you for taking the time to give feedback, I will address each point in turn as you have raised it. Employment law prevents us from stipulating a particular gender of doctor when recruiting or employing a locum.In fact usually only 2 out of our 7 doctors are male so they are unrepresented.Patients are welcome to see an available doctor of their choice but we do not have to provide a particular gender. In hospitals most gynaecologists are male! Frequently our commuter clinics are not fully booked, or ,are by those patients able to come at other times of the day, or by patients who do not attend so the appointment is wasted. There is a move by the Government to extend primary care hours but it should be understood the well loved and respected partners will not be working these extended hours. To make a general comment "receptionists are rude at times" is not constructive or useful.All staff are expected to give a high standard of service and as the manager if I am told specifically when this is not the case I have the opportunity to follow up with the member of staff in question.It should be noted that our receptionists work under extreme pressure and are frequently verbally abused by patients. I do not believe any of the receptionists see patients as an inconvenience and frequently go above and beyond what is required of their role. Doctors- the 3 partners have worked in Lingfield for 20 years give or take. We have 3 salaried GPs, 2 of which are on maternity leave at present.As with many young people they have chosen to have families of their own. The partners have decided to recruit extra doctor sessions to meet the increasing demand. Dr Crispin-Chavez is a highly thought of, experienced doctor who cares deeply about patient care. A doctor/patient relationship is uniquely personal , what suits one person may not suit another because we are all seeking something different from the consultation. Finally, I would point out that although you feel disappointed with the surgery, for which I am sorry, you can only speak for yourself and not for 'us patients' as you have stated. I would be delighted to meet with you in person to discuss in further details any of the points raised or others. Please ask to speak to the Practice Manager.

Thank you for your feedback although it is non specific and therefore not constructive. All telephone calls are monitored for training purposes and reception staff are given the opportunity to listen to calls in order for them to learn how better to handle situations. We do not accept that our 'receptionists' meaning all receptionists are incompetent and rude. If you would like to discuss this matter with the Practice Manager and be more specific it can be followed up.

Thank you for your feedback. We have a good working relationship with the Health Visitor team who visit the surgery on a weekly basis to provide feedback. If they deem a situation to be urgent then the patient is seen on the same day by the duty doctor. If this were the case we are frankly amazed that the Health Visitor concerned would not have raised this as a significant event with the surgery. As your comments are non specific you would need to contact the surgery and provide more detail in order for the Practice Manager to follow this up with the Health Visitors.